Frequently Asked Questions (FAQ)
IWA membership
- How can I join IWA?
- How long is a membership?
- Our company is interested in a corporate package. What's the next step?
- Who are IWA members?
- I'm not a water professional but interested in the water sector. Can I still become a member?
- How long does it take to process my membership? Do my membership benefits take place immediately?
Payment, cancellation & refunds
- I'm moving country. Do I need to pay a different rate?
- Can I cancel my membership before its expiry date?
- What options do I have to pay my membership fees?
- How can I save on membership fees?
- I am retired. Do I get a reduction in membership fees?
- Why do I keep receiving an error message when I'm trying to renew my membership?
Journal subscription
- I have not received my print journals. How can I claim them?
- Can I subscribe to both the print and online version of a journal?
- Why can't I download an article?
- How can I order journal(s) with special member rate?
- When will I receive my print journal(s)?
- How do I access my digital journals?
IWA Communities
Partnerships & Events
- Is it worth becoming an IWA member to get reduced rates for an IWA event?
- I am organising an IWA event. In what ways can IWA promote my event?
- I would like a Letter of Participation for my partaking in IWA conferences and events. How can I get this?
- I don't have the funding to participate in IWA conferences and events, can the IWA help me?
- When will I find out if my event proposal has been approved?
- What are the criteria for event proposals?
IWA Connect
General information
- What is the difference between Governing Member and Corporate Member?
- Where do I find my IWA membership number?
- Where do I find the expiry date of my IWA membership?
- Where do I find my IWA membership details?
- How do I log in to my account?
- How do I change my password?