We work with a number of distribution partners to ensure journals are dispatched by a suitable method which provides a reliable service for the destination.
Typically journals should be received within 14 days of dispatch for all destinations apart from India, Pakistan, Sri Lanka, Bangladesh and Brazil, for which you should allow 21 days. You can check our journal publication schedule here.
Delays may also occur due to local postal disputes or other issues which are outside of our control.
If you are receiving issues significantly later than these timescales or erratically then please let IWA Publishing know via email at firstname.lastname@example.org
Please include the following information:
Delivery address (including previous address if there has been a recent change)
Volume and Issue number
Date you received the journal