Terms of Use

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Terms of use - IWA Connect

These Terms of Use are an agreement between you, the user, which may be a legal entity, and the International Water Association (IWA) regarding your use of content and services from IWA-Connect.org, to be called ‘IWA Connect’ or the ‘Service’. By using the Service or content you are bound to these terms.

Service

Member and participant accounts

Subscription via membership

Acceptable use

Access, Suspension and Termination

Privacy and confidential information

Information Security

Support

E-mail updates

Copyrights and database rights

Limited liability

Changes to these Terms of Use

Service

IWA Connect offers content and services as part of the online thriving network for IWA members; IWA Connect is the place where members can find other professionals, share information and work together to help innovate solutions by creating your own IWA experience online.

To this end, IWA Connect offers free and premium content, a platform and related mobile applications to maintain a public profile as water professional, connect to other water professionals, join in groups, share insights and content, participate in events and other functions; and support services to help you use the Service.

Member and participant accounts

Membership of IWA includes a Member account on IWA Connect, offering all member functionalities. IWA may also create a free Participant account for professionals who have engaged with IWA at events or otherwise. Any water professional can choose to sign up for a free Participant account.

The free Participant account may include limited functionality. We may modify the Member account or Participant account from time to time, including by adding or deleting features and functions, in an effort to improve your experience.

Subscription via membership

When you become a member of IWA you agree to pay fees for your chosen membership, which includes a Member account on IWA Connect and optional agreed additional services. During the membership term, we will provide you access to use the services as described in these terms. Your member account on IWA Connect starts and ends with your IWA membership. When your membership ends, your Member account will change into a Network Member account.

Acceptable use

IWA expects all of its users to be respectful of other people on IWA Connect. If you notice any violation of this Acceptable Use policy or other unacceptable behaviour by any user, you should report such activity to IWA Connect at members@iwahq.org. You are solely responsible for the content that you post on the Service or transmit to other users and agree that you will not hold IWA responsible or liable for any content from other users that you access on the Service. Categories of prohibited content below are merely examples and are not intended to be exhaustive. IWA will make the sole determination as to whether or not content is acceptable for the Service.

Without limitation, you are agreeing that you will not post or transmit to other users anything that contains content that:

  • is defamatory, abusive, obscene, profane or offensive;
  • infringes or violates another party’s intellectual property rights (such as music, videos, photos or other materials for which you do not have written authority from the owner of such materials to post on the Service);
  • violates any party’s right of publicity or right of privacy;
  • is threatening, harassing or that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • promotes or encourages violence;
  • is intentionally inaccurate, false or misleading in any way;
  • is illegal or promotes any illegal activities;
  • contains personal information of any party such as private phone numbers, addresses, license plate numbers, et cetera;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
  • contains any “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

IWA is under no obligation to screen or monitor content, but may review content from time to time at its sole discretion to review compliance with these Terms of Use. IWA will make all determinations as to what content is appropriate in its sole discretion. We may include, edit or remove any content at any time without notice.

You understand that when using the Service, you will be exposed to content from a variety of sources, and that IWA is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, or objectionable. If you do so object, you should not use the Service.

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalogue, download or otherwise reproduce, store or distribute content available on the Service. Further, you may not use any such automated means to manipulate the Service or attempt to exceed the limited authorization and access granted to you under these Terms of Use. You may not resell use of, or access to, the Service to any third party without the prior written consent of IWA.

In case you are uncertain whether or not your use is permissible, please contact IWA via members@iwahq.org.

Access, Suspension and Termination

We may Suspend or Terminate your access to our Services, including your account, at any time for any reason without notice and without liability. As an example, we may suspend or terminate your account if we suspect you or someone using your account has violated these terms or any other terms, guidelines or policies associated with our services.

Any suspension or termination of your account for these reasons applies to you personally; you may not access our services through any other account that you own or create or through accounts owned or created by others.

We also reserve the right to terminate or suspend user accounts that are inactive for an extended period of time.

All provisions of these terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. If there is an Emergency Security Issue, then IWA may automatically suspend the offending use. Suspension will be to the minimum extent and of the minimum duration required to prevent or end the Emergency Security Issue.

If IWA suspends an account for any reason without prior notice to the user, at user's request IWA will provide user the reason for the suspension as soon as is reasonably possible.

Privacy and confidential information

IWA is committed to treat any information that relates to you very carefully and with restraint. IWA has a Privacy Policy for IWA Connect.

IWA Connect and the user will protect the other party's confidential information with the same standard of care it uses to protect its own confidential information and not disclose the confidential information, except to employees, contractors or affiliates who need to know it and who have agreed in writing to keep it confidential.

Confidential information may include proprietary content, personal information or any dialogs or content residing in ‘Closed Groups’ or ‘Hidden Groups’. IWA employees to not have access to content in Hidden Groups, unless as members of these groups.

confidential information does not include information that the recipient of the confidential information already knew, becomes public through no fault of the recipient, was independently developed by the recipient, or was rightfully given to the recipient by another party. Each party (and any affiliates' employees to whom it has disclosed confidential information) may use confidential information only to exercise rights and fulfil its obligations under this Agreement, while using reasonable care to protect it. Each party is responsible for any actions of its employees or contractors in violation of this Section.

Information Security

We work hard to protect IWA Connect and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. This includes:

  • We encrypt all our services using SSL.
  • We review our information collection, storage, processing practices and software development lifecycle, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to IWA employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Support

We take great care to support our members and users. The parties agree that all support provided by IWA Connect to user pursuant to these Terms will be provided in the English language.

IWA Connect will provide the support services described in these guidelines during the term of the Agreement and will have no obligation to provide any support services to user after the expiration or termination of such Agreement.

Prior to making a request to IWA Connect, you will use reasonable efforts to retry or fix any (local system) error, bug, malfunction or network connectivity defect without escalation to IWA Connect. Thereafter, you may submit a written request for technical support through the online help center or support portal as provided by IWA Connect, or by phone. Users designate priority upon submission of Requests.

Upon receiving a request from the user, IWA Connect will determine whether the request is a "Service unusable," "Issue or improvement " or "Feature Request". Any such determination made by IWA Connect is final and binding on user. IWA Connect reserves the right to change user's Priority designation if IWA Connect believes that user's designation is incorrect and will inform user of any such change in its response to the support Request. User may appeal any such reclassification to IWA Connect's Support management for review through any available support channel. When making a Request, user will provide requested diagnostic information including but not limited to: describing the problem, the configuration, and user's network, providing relevant data and communicating further via email or telephone to answer questions and assist IWA Connect Support Personnel as appropriate. IWA Connect may respond to a Request by acknowledging receipt of the Request. User acknowledges and understands that IWA Connect may be unable to provide answers to, or resolve, all Requests.

If IWA Connect deems a Request as a Feature Request, IWA Connect will log such Request for consideration to add to a future update or release of the Services and will consider the matter closed. IWA Connect is under no obligation to respond to or resolve any Feature Request or to include any such Feature Request in any future update or release.

IWA Connect will provide access to its help center on a 24/7 basis and to phone support during business hours of the location to which the Requests are assigned.

All users will receive Standard Support which includes the following:

  • Automatic product upgrades of the Services.
  • Maintenance updates of the Services.
  • Online self help and training for End users.
  • Access to support by web and e-mail.

Requests are responded to with a target initial response time of two business days, during business hours of the location to which the Requests are assigned.

If IWA Connect expects planned Maintenance to negatively affect the availability or functionality of the Services, IWA Connect will use commercially reasonable efforts to provide at least three days advance notice of the Maintenance. In addition, IWA Connect may perform emergency unscheduled Maintenance at any time. If IWA Connect expects such emergency unscheduled Maintenance to negatively affect the availability or functionality of the Services, IWA will use commercially reasonable efforts to provide advance notice of such Maintenance. Maintenance notices noted above will be provided via e-mail and/or Support Portal.

E-mail updates

When you accept these Terms of Use you agree (opt-in) that IWA Connect can send you updates by e-mail or other messaging services regarding its services and new content, until you change your preferences on IWA Connect. You may also receive other e-mails from IWA Connect based on group memberships, the status of your user profile or other users interacting with you on the platform. You can change your settings to receive no e-mails or alerts from IWA Connect at all .

Copyrights and database rights

Republishing of any content on IWA Connect is only permitted with prior written permission of IWA and while crediting IWA as source.

Limited liability

Users, publishers, webmasters, website owners and any persons who use data or services provided by IWA Connect acknowledge that in normal software, software-as-a-service, information technology, journalistic and publishing industry practice, errors occasionally occur. IWA Connect makes no warranty of any kind as to the availability and functioning of our services. IWA Connect does not make any warranties of any kind as to the sequence, completeness, accuracy and/or reliability of content on IWA Connect. In addition, IWA Connect shall not warrant and represent that our content and data will be of merchantability and fitness for a particular purpose, non-infringement, satisfactory quality, uninterrupted or error free, free of bugs, or that all defects will be corrected; or that the service will meet your needs. These limitations of liability apply to the fullest extent permitted by applicable law but do not apply to breaches of confidentiality obligations, violations of a party's Intellectual Property Rights by the other party, or indemnification obligations.

Changes to these Terms of Use

IWA Connect shall have the right to modify these terms. IWA Connect will always publish the latest version of these Terms of Use on its website www.IWA-Connect.organd inform all subscribers about any changes to these Terms.

June 2016

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